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Training. The Difference Between Good and Excellent.
Users of SnapClose products pay a simple monthly service fee that entitles them to all updates and enhancements to the systems, as well as unlimited support. Support may be contacted by phone or email. Callers will speak to a qualified Technical Support Engineer who has experience in both the technical and application aspects of the SnapClose platform. There is no charge for installation or implementation assistance, upgrades or additional users.
When experiencing problems, users often find that it is difficult to describe the situation. To solve this problem, the Technical Support Engineer may suggest remote assistance. To enable this, both parties login to a single Internet support site. Here the Technical Support Engineer can view the user’s computer desktop and SnapClose software. With the user’s permission, the engineer may “take control” of the user’s desktop, providing quick detection of the problem and resulting in a quick resolution. Minimizing downtime.
To contact Support, please call 1-877-4-SNAPCLOSE (1-877-476-2725), 9am – 5pm (EST), or email email@example.com
Support Manager: Jeffrey Banas