Premier Client SupportProper implementation and ongoing training of any technology platform is the essential difference between good & great. Our SnapClose team is here to help you every step of the way!

Standard with all SnapClose installations is a comprehensive Training & Support system designed to help our Clients maximize their experience with all SnapClose products. Plus, we’ll tailor our solutions to meet your individual needs: from on-line guidance and video tutorials… to implementation training and on-demand tech support.

On-Boarding

On-Boarding is a critically important step in our holistic customer service process — and, included with your installation will be everything you need to get you up-and-running on the SnapClose system as quickly as possible.

Our team will also work with you to personalize your onboarding experience while aligning SnapClose with your unique business requirements.

Advanced Training

While our On-Boarding process will get you off to a great start, to truly optimize the performance of the SnapClose platform — and obtain maximum advantage from the array of tools that we offer — we highly recommended additional training for your team on a routine basis.

We offer multiple pathways to learning depending upon your individual needs and budget, these include:

  • Ongoing Webinars
  • Tailored Web-Based Training

Multi-Tiered Tech Support

Resolution of any issues that arise while using SnapClose is handled through our multi-tiered technical support process. This process includes both our On-Call Help Desk, as well as Remote Desktop Assistance.

  • On-Call Help Desk
  • Remote Desktop Assistance
  • On-Line Support Center

To contact Technical Support, please call 1-877-4-SNAPCLOSE (1-877-476-2725), 9am – 5pm (EST), or email techsupport@snapclose.com

Resolution of any issues that arise while using SnapClose is handled through our multi-tiered technical support process. This process includes both our On-Call Help Desk, as well as Remote Assistance.

On-Call Help Desk

Technical Support may be contacted by phone 1-877-4-SNAPCLOSE (1-877-476-2725), press 2 for support or email techsupport@snapclose.com. Callers speak directly to a qualified Technical Support Engineer with experience in both the technical and application aspects of the SnapClose system.

There is no charge for help with setup or implementation assistance, installing upgrades or adding users.

Remote Desktop Assistance

Remote Desktop Assistance is the method we use for troubleshooting software related problems via remote desktop connections.

This approach saves time and money versus calling upon expensive on-site tech support. The result is a positive client experience with minimum of downtime.

  • Trained SnapClose Technicians use specialized software that allows them to access our Client’s desktop via the Internet
  • With our Client’s permission, our technicians “take control” of your mouse and keyboard inputs, transfer diagnostic and repair applications to the desktop, run scans, install antivirus programs, etc. This enables quick detection of problems and a speedy resolution.

On-Line Support Center

Our On-Line Support Center is loaded with valuable material to help maximize your SnapClose experience. We are available on-line for our Clients at no charge, 24/7/365, by accessing our Client Portal.

Included are:

  • Instructional Video Tutorials covering a wide range of topics
  • SnapClose FAQ’s
  • SnapClose Bulletin

Tech Support

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Premier Client Support

Training. The Difference Between Good and Excellent.

Users of SnapClose software products pay a modest monthly service fee which entitles them to all updates and enhancements to the systems, as well as unlimited technical support. Technical Support may be contacted by phone or email. Callers will speak to a qualified Technical Support Engineer who has experience in both the technical and application aspects of the SnapClose system. In addition, there is no charge for installation or implementation assistance, upgrades or additional users.

Remote Assistance

When experiencing problems, users often find that it is difficult to describe the situation. To solve this problem the Technical Support Engineer may suggest remote assistance. To enable this, both parties login to a single Internet support site so that the Technical Support Engineer can view the user’s computer desktop and SnapClose software. With the user’s permission, the engineer may even “take control” of the user’s desktop, permitting quick detection of the problem and speedy resolution. The result is that the user experiences a minimum of downtime.

Contact Tech Support

To contact Technical Support, please call 1-877-4-SNAPCLOSE (1-877-476-2725), 9am – 5pm (EST), or email techsupport@snapclose.com

Technical Support Manager: Jeffrey Banas

Ongoing Webinars

Regularly scheduled training sessions are provided at no cost to our Clients. SnapClose Webinars enable clients to learn from anywhere.

  • These sessions cover an array of topics and are designed to help you learn about the many features that will make SnapClose such a critical asset to your business operations
  • Webinar participants actively engage with our instructors by using the chat function and are able to ask any questions they may have
  • At the conclusion of the webinar, a recording is emailed to all users that had registered for the webinar.

Web-Based Training

Tailored Wed-Based Training opportunities are also available to our SnapClose Clients as desired, or required, at an additional charge.

  • Our team will work with you to develop a specific curriculum that will address both general topics, as well as, areas of unique interest or requirement to you and your business
  • Scheduling is flexible, based upon Client need and availability
  • Customized training sessions are billed at $150 per hour.

On-Site Instruction

On-site instruction can also be provided with each new implementation of a SnapClose system. We’re happy to discuss pricing for this highly specialized service with you, and tailor a program to your specific budget and business requirements.

Tutorials

SnapClose TutorialsOnline tutorials are provided with each SnapClose installation.
These tutorials lead the user through a specific part of the application — showing exactly how to perform a specific operation, all at their own pace.
Tutorials are excellent for learning the system, for a quick refresher on a certain topic, or for teaching new users.

Click to View Tutorial Videos