What led you to choose SnapClose?
Being in the industry, a lot of what brought me back to SnapClose this time around was familiarity with the system…I had known about SnapClose because when I started at the prior office, we were using it. I was very familiar with the system, so I knew when I came back around that I wanted to work with you.
What keeps you committed to using SnapClose as your preferred title closings platform?
One of my favorite things about SnapClose is: you guys have some of the best customer service that I’ve ever had in any systems based software. You guys are responsive. Your team picks up the phone when we call. I’m not sitting on hold for two hours to try to get something done.
What is preventing you from finding a new solution?
I personally think that it’s budget-friendly, and you can still get everything you need done. It’s simple. It starts up every time, so I don’t have to worry about all these features. It’s simple but works well every time. I don’t need to worry that I’m gonna have all these creature comforts that I’m never gonna use.
Can you describe a typical day before you started using our solution?
I was doing 40 to 60 closings a month and having to sit down to customize each document, change the name in each document, produce a HUD, and create a CD wasted a lot of time, which in the end means money.
What do you hope to achieve by using SnapClose?
Simplify the processes, means I need to be able to: get a request from this bank, and with just a few steps, boom… it spits out 20 documents to me. Something that would have normally taken me 2 to 3 hours to get done can be done in 20 minutes.
What job do you feel you are hiring us to do?
The reason you buy the software is to create the documents and be able to do closings. But it’s about time. Time is money, especially in a law office. When you have many closings in a month, you don’t have time to sit there and type out every document.
What Sets SnapClose apart for you, and why would you suggest others to use it?
What specific features of our solution do you find most valuable and why?
Creating and managing real estate transaction documents is very valuable to me because it saves a lot of time. Also, now that it’s cloud-based, if I decide to work from home, I just log right in and boom, I can see what’s going on. I don’t have to be in my system in my office. I can log in from anywhere.
If SnapClose saves you time, what does that extra time allow you to accomplish?
It allows me to focus on the actual legal work and the things that can’t be outsourced. So personally, as the lawyer, my job is to make sure that the documents are appearing correctly. For my team, they can handle more closings instead of sitting there and typing numerous documents. This time saved translates into volume, which in turn translates into money. But for me, it provides peace of mind. Once it’s all in there, I don’t have to go back and look at the body of the document to make sure they didn’t delete a sentence that needs to be there. I know the document is the way it’s supposed to be.
If you couldn’t use SnapClose as your title closing software, what would you use?
Price is important. I’m pretty sure you guys are one of the more affordable options when you compare. I’d rather have a system that works well for a little less money and is consistently on point.
What made our solution stand out from others you considered?
- Customer service.
- Price.
- Simplicity.
- It always works.
How would you feel if you could no longer use us?
I don’t know what the other affordable option is, and I don’t know if it is as responsive or has the same tech support and team. My assumption is that it’s not. Researching and finding another system would take time, and I would likely become frustrated.
How would you describe our solution to a friend or colleague?
Yes. I can confidently say to my friends and people in the industry: ‘you’re never going to run into a situation where they’re playing games with you. They’re straight shooters, they do what they say they’re gonna do.’ I absolutely would recommend SnapClose.
